Shipments and returns

Shipping your package

Packages are generally shipped within 2 days of receipt of your payment via PostNL in discreet packaging with

Companyname : De Grote Gracht
Address:               De Grote Gracht 99
                              6211 SV Maastricht (NL)
as sender address.

Shipping costs include handling, packaging and postage. Handling costs are fixed amounts, while transport costs depend on the total weight. We recommend that you place your items in one order. We cannot merge two separate orders, so shipping costs will be charged for each order. Your package will be shipped at your own risk, but special care is taken with fragile items.

Our boxes are large enough to be able to ship your items well protected.

Send return

Are you not satisfied with the article? Then you can return it for free and you will receive the entire purchase amount refunded to your account. Consumables that are no longer in closed packaging are no longer eligible for a refund.